Services & Pricing
Business and IT expertise to help you work smarter and grow with confidence
At PAYGBS we offer flexible, experienced support for solo business owners and small businesses, available for a one-off task, a specific project or as ongoing help.
Running a business means managing far more than your core product or service. IT systems, cyber security, processes, projects and day-to-day administration all need attention, but they do not always require another permanent member of staff.
PAYGBS gives you access to the expertise you need, when you need it. Choose the services that fit your business and use our support for as much, or as little, time as required.
We’re here to carry out the BS, so you don’t have to.
Our Services & Prices
Business Administration
From organising documents and maintaining records to managing everyday administrative tasks, we can help you bring order to the jobs that keep getting pushed down your list.
Our Business Admin support can include:
-
Document creation & formatting
-
Spreadsheet creation & maintenance
-
Data entry & record management
-
Inbox & diary support
-
Research & information gathering
-
Preparing reports, letters & presentations
-
Creating templates, forms & checklists
-
General business administration
-
Helping organise files & shared folders
-
And much more…
Price: £38 + VAT per hour
Business Processes
As a business grows, processes do not always grow with it. Tasks may rely on one person’s knowledge, information can be stored in several different places and important steps may be missed. We can review how your business currently operates and help you develop simpler, clearer and more reliable processes.
Our Business Processes support can include:
-
Reviewing existing ways of working
-
Identifying duplicated or unnecessary tasks
-
Mapping business processes
-
Creating standard operating procedures
-
Producing step-by-step instructions
-
Designing forms, templates & checklists
-
Improving handovers between people or departments
-
Recommending appropriate systems & automation
-
Creating new starter and leaver procedures
-
Helping your team put new processes into practice
The result is your business is easier to manage, easier to grow & less dependent on information being held by one person.
Price: £60 + VAT per hour
IT Support & Microsoft 365
Technology should make running your business easier—not create additional problems. We provide approachable, practical IT support for small businesses and their teams. We explain things clearly and help you get the best from the technology you already use. Our support can include:
-
Microsoft 365 setup & support
-
Outlook, Teams, OneDrive & SharePoint
-
User accounts & permissions
-
New starter & leaver processes
-
Device setup & troubleshooting
-
File organisation & secure sharing
-
Microsoft Forms & workflow automation
-
IT security reviews & recommendations
-
Staff guidance & training
-
Day-to-day technical support
-
And much more…
You don’t need to understand the technical language. Tell us what you are trying to achieve, or what isn’t working, and we’ll help you find the right solution.
Price: £60 + VAT per hour
Project Management
If you have an important project but do not have the time or internal resources to manage it, we can help move it forward. We can support a project from the initial idea through to completion or step in to organise a project that has already started.
Project Management support can include:
-
Defining the project and its objectives
-
Creating a practical project plan
-
Identifying actions, owners & deadlines
-
Managing stakeholders
-
Coordinating suppliers & team members
-
Tracking progress
-
Managing risks & issues
-
Providing clear updates
-
Keeping documents & decisions organised
-
Making sure actions are followed through
-
Supporting implementation & completion
Price: £60 + VAT per hour
Operational Management
Sometimes a business needs experienced operational support without recruiting a permanent operations manager. We can work alongside you and your team to organise day-to-day operations, resolve problems and make sure important work continues to move forward.
Our Operational Management support can include:
-
Coordinating business activities
-
Improving communication and accountability
-
Managing actions and priorities
-
Supporting team organisation
-
Reviewing systems and working practices
-
Liaising with clients, suppliers and contractors
-
Creating operational reports
-
Helping introduce new systems and procedures
-
Providing additional management capacity during busy periods
Our Operational Management service can be used for a short-term requirement, a period of change or as regular ongoing support for your business.
Price: £60 + VAT per hour
Case Study:
Agile Project Management for a Marine Safety Mobile App
The Challenge
A marine technology business was developing mobile software designed to improve communication and safety at sea, including support during man-overboard situations.
Turning this specialist concept into a practical mobile solution involved far more than software development. The project required close coordination between the client, the software development team and other stakeholders. Requirements also needed to evolve as the software was developed, tested and reviewed. Our client needed experienced project management support to keep everyone informed, focused and working towards the same goal.
Our Solution
PAYGBS provided independent Agile project management support, working closely with both the client and its software development partner. We brought structure and oversight to the project while retaining the flexibility needed for an innovative software development programme. Our role included:
-
Clarifying requirements and priorities
-
Coordinating communication between the client and development team
-
Turning discussions into clear decisions and actions
-
Monitoring progress and keeping the project moving forward
-
Making sure questions and potential issues were addressed promptly
-
Helping the project adapt as requirements evolved
This gave our client confidence that the detail was being managed, without requiring them to oversee the day-to-day development themselves.
An Agile Approach
The project was managed using an Agile approach, with the work divided into manageable stages rather than attempting to define every feature in detail from the outset. Regular discussions and reviews allowed our client to see how the software was developing, provide feedback and refine its requirements. Priorities could then be adjusted as the team learned more through development and testing. This iterative approach helped the project team to:
-
Break a complex development programme into achievable stages
-
Focus effort on the most important requirements
-
Identify questions and potential issues earlier
-
Incorporate client feedback throughout development
-
Maintain clear communication between technical and non-technical stakeholders
-
Adapt the plan as requirements and priorities evolved.
The Agile approach we took gave the project clear direction without restricting its ability to respond to new information, feedback or changing priorities.
Working Collaboratively With Our Client
A key part of the project was creating an effective working relationship between our client and the software development team. PAYGBS acted as the link between the commercial and technical sides of the project. We helped translate discussions into clear requirements, priorities, decisions and actions that everyone could understand and work from.
Regular contact allowed our client to remain meaningfully involved in shaping the software without having to manage the detailed day-to-day delivery themselves. When questions or changes arose, they could be discussed openly, assessed against the project’s priorities and incorporated into future stages where appropriate. This created a collaborative working environment in which our client, developers and PAYGBS worked as one team towards the same objective.
The Outcome
The Agile approach provided the structure and flexibility needed to move an innovative marine safety concept through the software development process. Our client remained involved in the decisions that mattered, while the development team received clearer requirements and direction. The project could respond to feedback and new information without losing sight of its overall purpose. With PAYGBS providing independent oversight & coordination, communication remained clear, decisions and actions stayed visible, and everyone involved understood what needed to happen next.
This project demonstrates how we can bring clarity, control and momentum to a complex technical project, connecting clients, developers and other stakeholders so they can work together effectively.